{"id":1107,"date":"2023-01-24T19:36:28","date_gmt":"2023-01-24T17:36:28","guid":{"rendered":"https:\/\/elitemedicale.ro\/?page_id=1107"},"modified":"2025-06-01T11:00:37","modified_gmt":"2025-06-01T08:00:37","slug":"politica-de-rezolvare-a-reclamatiilor-utilizatorilor-finali","status":"publish","type":"page","link":"https:\/\/elitemedicale.ro\/en\/politica-de-rezolvare-a-reclamatiilor-utilizatorilor-finali\/","title":{"rendered":"Politic\u0103 de rezolvare a reclama\u021biilor Utilizatorilor Finali"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1107\" class=\"elementor elementor-1107\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-891d588 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"891d588\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71b20e1\" data-id=\"71b20e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce46946 elementor-widget elementor-widget-heading\" data-id=\"ce46946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politic\u0103 de rezolvare a reclama\u021biilor Utilizatorilor Finali<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-81bd1cd e-flex e-con-boxed e-con e-parent\" data-id=\"81bd1cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3682a46 elementor-widget elementor-widget-text-editor\" data-id=\"3682a46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">Prezen\u021ba procedura reglementeaz\u0103 procesul de solu\u021bionare a sesiz\u0103rilor primite de la utilizatorii finali, clien\u021bi persoane fizice sau juridice ai Transilvania Multimedia SRL, care beneficiaz\u0103 de servicii acesteia.<\/p><p dir=\"ltr\">Sesizarea este o solicitare a utilizatorilor finali de rezolvare a unor situa\u021bii considerate de c\u0103tre ace\u0219tia drept abateri de la condi\u021biile legale sau contractuale de furnizare a serviciilor, la care este a\u0219teptat un r\u0103spuns sau o rezolu\u021bie.<\/p><p dir=\"ltr\">Clien\u021bii care beneficiaz\u0103 de servicii furnizate de Transilvania Multimedia SRL pot adresa \u00een limba rom\u00e2n\u0103 sesiz\u0103rile:<\/p><ul><li dir=\"ltr\" aria-level=\"1\"><p dir=\"ltr\" role=\"presentation\">Telefonic, la num\u0103rul de telefon +40 746 810 548<\/p><\/li><li dir=\"ltr\" aria-level=\"1\"><p dir=\"ltr\" role=\"presentation\">Prin e-mail, la adresa contract@elitemedicale.ro<\/p><\/li><li dir=\"ltr\" aria-level=\"1\"><p dir=\"ltr\" role=\"presentation\">Prin po\u0219t\u0103 la sediul social din mun. Cluj-Napoca, str. Dun\u0103rii, nr. 170, jud. Cluj;<\/p><\/li><\/ul><p dir=\"ltr\">Este necesar c\u0103 sesizarea s\u0103 cuprind\u0103 datele de identificare ale clientului care reclam\u0103, c\u00e2t \u0219i datele sale de contact (adresa \u0219i num\u0103r telefon) la care dore\u0219te s\u0103 primeasc\u0103 r\u0103spunsul. Se pot transmite sesiz\u0103ri cel mai t\u00e2rziu \u00een termen de 3 zile de la dat\u0103 finaliz\u0103rii evenimentului organizat de Transilvania Multimedia SRL.<\/p><p dir=\"ltr\">\u00cen cazul \u00een care \u00een contractele \u00eencheiate \u00eentre Transilvania Multimedia SRL \u0219i utilizatorul final nu s-au negociat alte termene, solu\u021bionarea sesiz\u0103rilor \u0219i trimiterea r\u0103spunsului c\u0103tre utilizatorul final se va efectua \u00een maximum 30 zile.<\/p><p dir=\"ltr\">SOLU\u021aIONAREA LITIGIILOR<\/p><p dir=\"ltr\">\u00cen cazul apari\u021biei unor litigii, se va \u00eencerca solu\u021bionarea pe cale amiabil\u0103, iar dac\u0103 aceast\u0103 procedura e\u0219ueaz\u0103, utilizatorii pot apela la orice alte proceduri extrajudiciare sau se pot adresa instan\u021bei de judecat\u0103. P\u0103r\u021bile au stabilit prin acceptarea Termenilor \u0219i condi\u021biilor de utilizare a site-ului \u0219i a serviciilor c\u0103 \u00een toate cazurile instan\u021ba judec\u0103toreasc\u0103 competen\u021b\u0103 teritorial s\u0103 solu\u021bioneze litigiul dintre ei s\u0103 fie instan\u021ba competen\u021b\u0103 material din mun. Cluj-Napoca.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Politic\u0103 de rezolvare a reclama\u021biilor Utilizatorilor Finali Prezen\u021ba procedura reglementeaz\u0103 procesul de solu\u021bionare a sesiz\u0103rilor primite de la utilizatorii finali, clien\u021bi persoane fizice sau juridice ai Transilvania Multimedia SRL, care beneficiaz\u0103 de servicii acesteia. Sesizarea este o solicitare a utilizatorilor finali de rezolvare a unor situa\u021bii considerate de c\u0103tre ace\u0219tia drept abateri de la condi\u021biile [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-1107","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elitemedicale.ro\/en\/wp-json\/wp\/v2\/pages\/1107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elitemedicale.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elitemedicale.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elitemedicale.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elitemedicale.ro\/en\/wp-json\/wp\/v2\/comments?post=1107"}],"version-history":[{"count":9,"href":"https:\/\/elitemedicale.ro\/en\/wp-json\/wp\/v2\/pages\/1107\/revisions"}],"predecessor-version":[{"id":11319,"href":"https:\/\/elitemedicale.ro\/en\/wp-json\/wp\/v2\/pages\/1107\/revisions\/11319"}],"wp:attachment":[{"href":"https:\/\/elitemedicale.ro\/en\/wp-json\/wp\/v2\/media?parent=1107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}